Refund & Cancellation Policy

1. Seller Subscription Fees

• Seller subscription plans (Silver, Gold) provide digital catalog quotas, storefront visibility, and lead display tools.
• All subscription fees paid to OLIGNE are non-refundable once the subscription plan has been activated.
• Sellers may cancel their recurring subscription at any time from their seller dashboard, which prevents future renewals while keeping existing benefits active until the end of the current billing cycle.

2. Custom Manufacturing Orders (OEM / ODM / Private Label)

• 50% Advance Sample / Production Deposit: Once a custom order specification is confirmed and sampling or fabric procurement begins, the advance payment is strictly non-refundable due to raw material purchase and bespoke patterning costs.
• Sample Approval: Buyers receive sample garments for quality inspection, measurement validation, and fabric review. Minor adjustments are accommodated prior to bulk cutting.
• Order Cancellation: Cancellation requests submitted prior to fabric cutting and dye lot initialization may be considered for a partial refund at OLIGNE's sole discretion, less actual incurred material and labor expenses.

3. Direct Wholesale Sourcing (Marketplace Inquiries / RFQs)

• OLIGNE matches quotation requests (RFQs) between buyers and independent verified suppliers. All wholesale invoices, bulk payments, quality warranties, and return terms for direct catalog orders are executed directly between the buyer and the seller offline.
• OLIGNE is not a party to direct offline sales contracts between merchants and does not hold wholesale purchase payments in escrow. Buyers are strongly advised to inspect sample swatches and negotiate written terms with manufacturers prior to issuing payments.

4. Contact Desk

For questions regarding custom order milestones or subscription billing, contact: